Refund & Return Policy

At FireFoodie, we are committed to providing you with high-quality products and a seamless shopping experience. However, we understand that there may be occasions when you need to return an item or seek a refund. This Refund and Returns Policy outlines our guidelines for returns and refunds to ensure your satisfaction.

1. Eligibility for Returns and Refunds

1.1 Returns: You may request a return for your FireFoodie purchase within 30 days from the date of delivery if the product is in its original condition and packaging. Perishable or consumable items must be unopened and unused.

1.2 Refunds: You can request a refund within 30 days from the date of delivery if the product is defective, damaged, or does not meet your expectations.

2. Non-Returnable Items

The following items are non-returnable unless they arrive damaged or defective:

Perishable and consumable items, such as food and beverages, unless they are delivered in a damaged or spoiled condition.
Items that are customized or made-to-order.
Products that have been used, opened, or are not in their original condition.
Items returned after the 30-day return period.

3. Process for Returns and Refunds

3.1 Initiating a Return/Refund: To request a return or refund, please contact our customer support team at orders@firefoodie.co.uk. Provide your order number, the reason for the return/refund, and any relevant photographs if the item is damaged.

3.2 Shipping the Item: You are responsible for the return shipping costs, unless the item is being returned due to damage or a mistake on our part. Please ensure that the product is securely packaged to prevent further damage during transit.

3.3 Inspection and Verification: Once we receive the returned item, we will inspect it to verify its condition and the reason for return. We will notify you of the status of your return/refund.

3.4 Refund Processing: If your return is approved, we will initiate the refund to your original payment method. Please allow 5-7 business days for the refund to be processed. Refunds may be subject to deductions for return shipping costs, restocking fees, or applicable taxes.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will either send a replacement item at no additional cost to you or issue a refund, as per your preference.

5. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at orders@firefoodie.co.uk.

At FireFoodie, we value your satisfaction, and we aim to provide the best customer service experience possible. We appreciate your business and strive to ensure that every purchase with us is a positive one. Thank you for choosing FireFoodie for your culinary needs!

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